DISQUS

Craig Klein · 1 year ago

Salesforce.com is not known for their stellar customer service. They have a pretty high turn over rate amongst web based CRM systems.

maychu · 1 year ago

I think Salesforce tries really hard with their customer service. The have a really low customer to sales person ratio. They just got too big and asked too many questions when people want a demo or when they sign up. I get a phone call from them immediately after signing up for a free trial and they ask all these questions like, how many customers I have, what's my annual revenue, what kind of business am I in...In the end, I really don't feel that this is any of their business and find having to fill out these forms just to get a demo very intrusive to my privacy. But then again, with all the people who are doing the demo on Clarity Accounting, I have hardly gotten anyone who opted in for further information from Clarity Accounting and perhaps I am missing a huge opportunity to gain clients, but I really do respect their privacy. So, only time can tell if my privacy loving ways is going to cost me dearly.

Luke · 1 year ago

Hey May, sorry to hear about Salesforce. I'm not sure if you've found a good CRM yet but where I worked last (ActiveState) they're trying out SugarCRM. I can ask around and see how they like it. At Zeepmobile, we're starting to use Highrise (from 37 Signals). Haven't used it enough to have a useful opinion yet, but I recommend you check it out as most of 37 Signals' stuff is great.

maychu · 1 year ago

Hi Luke! I have tried Sugar CRM and didn't find it to be very significant. However, I wouldn't mind taking a look at them again. I will take a look at Highrise as well. I looked at the pricing first and found it a bit much initially, but it is certainly cheaper than Salesforce. Thanks for visiting our blog! :D